Deshmukh Telecom

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Effective Date: November 2025
Last Updated: November 2025

At Deshmukh Telecom, we strive to ensure our customers are completely satisfied with their purchases. However, if you are not fully happy with your order, please review our Refund & Return Policy below.

1. Returns & Replacements

We offer replacements for products that are damaged, defective, or incorrect at the time of delivery.

To request a replacement:

  • Contact us within 48 hours of delivery at support@deshmukhtelecom.com or +91 94212 04740
  • Provide:
    • Your Order ID
    • Clear photos of the damaged or incorrect product
    • Original packaging images

Once verified, we will arrange a replacement or return pickup, depending on your location and courier availability.

Requests made after 48 hours of delivery will not be accepted.

For details on shipping timelines, see our Shipping & Delivery Policy.

2. Refund Eligibility

Refunds are offered only in the following situations:

  • The ordered item is out of stock and cannot be replaced
  • The product is damaged on arrival and replacement is not possible
  • The order is cancelled by Deshmukh Telecom before dispatch

Refunds are not applicable for:

  • Customer’s change of mind after delivery
  • Orders where a partial COD advance was taken to process dispatch
  • Orders refused or unclaimed after dispatch

3. Advance COD Policy

For Cash on Delivery (COD) orders, we collect a small advance amount to confirm your order.

  • The advance is refundable only if the order is cancelled before dispatch by Deshmukh Telecom
  • Once the order is dispatched, the advance becomes non-refundable
  • If a customer repeatedly refuses COD orders after dispatch, COD may be restricted for future orders

This policy prevents misuse of COD services and covers initial logistics and handling expenses.

To understand payment terms, please refer to our Terms & Conditions.

4. Refund Timeline

If your refund request is approved, it will be:

  • Credited to your original payment method (e.g., Razorpay account)
  • Processed within 7–10 working days

Please note:
Bank or payment gateway processing times may vary slightly.

All refunds are processed through our secure payment partners as mentioned in our Privacy Policy.

5. Cancellation Policy

You may request cancellation before dispatch by contacting:
📧 support@deshmukhtelecom.com

Orders that have already been shipped or handed over to the courier cannot be cancelled.

6. Contact for Refunds

If you have questions regarding refunds or returns, please reach out to:

Deshmukh Telecom
Shop No. 105, Gandhi Market,
Bhalchandra Blood Bank, Latur – 431512,
Maharashtra, India

📧 support@deshmukhtelecom.com
📞 +91 94212 04740
🕒 Hours: Mon–Thu, Sat–Sun | 10:30 AM – 6:30 PM